Shipping Policy

Thank you for shopping Pioneer Fit | General Leathercraft Mfg. We aim to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy guidelines below:

  1. Manufacturing, processing, and shipping times may vary during the holiday season, sales, and for other unforeseen reasons. Shipping time does NOT include manufacturing and processing time. Please read the product acknowledgments carefully before ordering. 
  2. All stock belts typically ship in 1-3 business days.
  3. All custom color, embroidered, or laser-burned belts typically ship in 6-8 weeks. Custom color, non-embroidered belts typically ship in 5-7 weeks. 
  4. Apparel, accessories, and other in-stock items typically ship in 1-3 business days.
  5. All order items will ship at the same time and when all items are ready.

  6. Order Processing Time:

    1. Order Confirmation: Once you place an order, you will receive an order confirmation email containing your order details. Please review the information carefully and contact us immediately if any changes are required.

    2. Processing Time: We strive to process and ship orders promptly. Manufacturing, processing, and shipping times exclude weekends, holidays and unforeseen circumstances. 

  7. Shipping Methods and Delivery Timeframes:

    1. Shipping Options: We offer a range of shipping methods to accommodate your needs. The available options will be presented to you during the checkout process.

    2. Delivery Timeframes: The estimated delivery timeframes provided during checkout are based on business days and are calculated from the date of shipment, not the date the order is placed. Please note that these are estimates and actual delivery times may vary depending on your location and external factors beyond our control, such as customs processing for international shipments.

  8. Shipping Costs:

    1. Calculation: Shipping costs are calculated based on various factors, including the shipping method selected, the weight and dimensions of the package, and the destination.

    2. Free Shipping: We may offer free shipping promotions on qualifying orders. Please refer to the specific terms of the promotion for eligibility and any restrictions that may apply.

  9. International Shipping:

    1. Customs Duties and Taxes: For international shipments, customs duties, taxes, or fees may be levied by the destination country's customs authority. These charges are the responsibility of the recipient, and we recommend contacting your local customs office for more information before placing an order.

    2. Customs Delays: International shipments may be subject to customs inspections, which can cause delays beyond the estimated delivery timeframes. We appreciate your patience and understanding in such cases.

  10. Order Tracking:

    1. Shipment Confirmation: Once your order is shipped, you will receive a shipment confirmation email containing a tracking number or a link to track your package. Please note that it may take some time for tracking information to become available after shipment.

    2. Tracking Updates: You can track the progress of your package by using the provided tracking number or by accessing the tracking link. Please refer to the respective shipping carrier's website for the most up-to-date tracking information.

  11. Shipping Restrictions:

    1. Address Limitations: We currently ship to addresses within the specified countries or regions mentioned during the checkout process. If your shipping address falls outside our delivery area, we will notify you and/or cancel the order.

    2. Legal Compliance: We comply with all applicable laws and regulations regarding the shipment of our products. Some items may be subject to shipping restrictions or regulations imposed by local authorities or international regulations. In such cases, we reserve the right to cancel or modify your order accordingly.

    3. Due to shipping restrictions, we may not ship to postal mailboxes.

  12. Lost or Damaged Packages:

    1. Lost Packages: In the rare event that your package is lost in transit, please contact our customer service team via email at shop@pioneerfit.com. We will initiate an investigation with the shipping carrier to locate your package or provide appropriate compensation.

    2. Damaged Packages: If your package arrives damaged, please notify us immediately. We may require photographic evidence of the damaged package and its contents to initiate a claim with the shipping carrier. We will work with you to resolve the issue and provide a suitable solution.

  13. Contact Us: If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact our customer service team. We are here to help and ensure your satisfaction.

  14. No returns will be accepted without prior written authorization from us. Please read our Returns for more information.

Please note that our shipping policy is subject to change without prior notice. Any updates or modifications will be reflected on our website.